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Terms & Conditions
Our working days are from Mondays to Fridays (excludes Saturdays, Sundays & Public Holidays)
- All orders that are received before the cut off time, 10 am, will be processed on the same working day. Orders made after the cut off time will be processed only on the next working day.
1. Order Acceptance Policy
An email confirmation of an online order does not constitute the acceptance of an order or a confirmation of an offer to sell. Asencio Pte Ltd reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.
2. Order Cancellation Policy
Order Cancellation can only be accepted on the basis that the customer contacts our company within 3 working days after an online order has been sent to us. Please note we reserve the right to review any cancellation of the order.
Once our products are sold, they are considered non-returnable. The only exception is faulty items provided they are reported to school uniform/bookstore within 3 working days upon acceptance of goods. Please provide a brief detail on the fault of the product(s) and the faulty items must be returned to us in their original packaging and accompanied with respective sales invoice.
3. Return Policy
3. Return Policy
4. Exchange Policy
Exchanges are allowed within 7 days from receiving your order. Items should be in original condition & packaging, unstained and unwashed. It should also be accompanied by the respective sales invoice. Exchanges can only be done once per invoice.
5. Pricing Policy
Asencio Pte Ltd reserves the right to make changes to any published price of any product or item from time to time.
6. Delivery To Your Door-Step
We do not inform customers of the delivery status. Delivery to your indicated location is generally completed within 5-7 working days, except when stocks are running low or sold out, which the delivery will take 7-15 working days. Delivery of orders will be sent to residential addresses only. Delivery timing will be between 9 am to 10 pm. There will only be 2 free attempts to redeliver your order after the first failed attempt, after which the order will be sent back to our warehouse and a $5 redelivery fee shall be applicable.
We collect only the information necessary for us to complete your order or to contact you regarding the status of your order. The information we collect includes your name, email address, and address. The information we gathered from you will be used to improve your online shopping experience and to keep you in the loop of our latest happenings, promotions, updates, etc.
However please do take note that Asencio Pte Ltd does not store your credit card information nor rent or sell your name or personal information without your permission.
Asencio Pte Ltd does utilize "cookies". This is to ensure that we recognize you as a recurring visitor and also for us to track traffic patterns on our website. Be assured that the information we have gathered is kept completely anonymous and will be used to improvise the user-friendliness and functionality of this website.
If you use this website, you are accepting the terms and conditions of this policy, and we will have the right to use your information as described here. If you do not agree to have your information used in any of the ways described, you must discontinue use of this website.
We reserve the right to amend any of the above terms and conditions from time to time.